GENERAL TERMS AND CONDITIONS
OF ACCOMODATION AT THE CHATEAU
Check-in and check-out
On the day of arrival, you may move to your room from 2:00 pm and on the day of departure, the room is to be vacated no later than by 11:00 am Late check-out until 15:00 - € 15.00 (only in case of vacancies).
Booking not guaranteed by a credit card
- The room is booked until 06:00 pm on the arrival day. Any possible delay must be notified via telephone failing which the booking is cancelled.
- Booking cancellation is to be notified no later than 1 day before the planned arrival.
- No advance payment is required in respect of booking.
- The price for accommodation is paid upon arrival at the hotel.
Booking guaranteed by a credit card
- The room is booked for the first night of the stay.
- If you plan to arrive after 06:00 pm, please inform the reception desk.
- Booking cancellation is to be notified no later than 1 day before the planned arrival. If booking is not cancelled by that deadline, we will charge a fee amounting to the price for the first night.
- Booking is pre-paid by a credit card. The total price for the accommodation is to be paid by the guest upon check-out from the hotel.
The reception desk is open until 07:00 pm. Booking via telephone is available between 8:00 am and 08:00 pm. Any delay as to the planned arrival is to be notified in advance either via telephone or e-mail.
Our hotel is pet friendly and allows accommodation with small dog breeds. The fee for a pet amounts to 10,00 € per night. An additional fee is charged in case of any damage to or fouling of the room equipment.
Smoking in rooms and within internal premises of the hotel is forbidden.